- Sep 25
Updated: Nov 5
Questions? We might have the answer below. If not, just book a call with Matt and he’ll be able to answer anything else.
How long is the taster day and free trial?
The taster day can be a full day, a quick ten-minute tour, or anything in between – it’s up to you! We’d generally recommend coming in for whatever a normal working day looks like for you.
The free trial is two weeks long, and can start on a day that you choose. You can cancel it at any time, free of charge.
When are you open?
Co-working at Union St opens at 8am and closes at 6.30pm every weekday. We’re closed on weekends and on bank holidays. The cafe downstairs is open from 8:30am to 3pm on Tuesdays, Wednesdays and Thursdays.
Do I need to stick to the same day every week?
No, you can come in any day you like – and it can be different from week to week. You won’t need to tell anyone in advance, and there’s no booking system. Just come in when you feel like it!
I didn’t use all my days this week. Can I use them next week instead?
If you’re going on holiday, or away for a time, you can use your days the week before or the week after. Please just give Matt a quick heads-up though so he knows that’s your plan.
Can I just pay-as-I-go instead? And only pay for the days I use?
Sorry, no. We don’t have a pay-as-you-go system because Union St wouldn’t be financially viable without paid memberships.
Is it hotdesking, or can I have the same desk each day?
Our main co-working floor is hotdesking, but you can rent a dedicated deskspace on the top floor if you’d like the same desk every day.
What happens if I have a meeting, or need to take a call?
We have nine phone booths and two meeting rooms across our various floors. If you know you have a meeting in advance, you can book one of the meeting rooms for free. Whilst you can’t book the phone booths, there is almost always one available for you to use. If not, you're welcome to make calls from the desks on the 1st floor, and from the cafe.
Do you have screens I can use?
Yes. There is a ‘screens shelf’ so help yourself. Obviously there’s a finite amount, so feel
free to bring your own – you can store it on the shelf whilst you’re not here. Just put a post-it note on your screen saying if other members can – or can’t – borrow it when you’re not in.
Could I bring a friend or a guest for a day?
If you have a friend or guest visiting for a day then sure, you can bring them for free – but please let Matt know in advance, and we’d really appreciate it if they bought a coffee or two. If your friend is trying Union St out with a view to maybe joining, please encourage them to book a trial day, so we can meet them and explain how thing work. Is you guest a client? Don’t forget that as a member you can book meeting rooms for free for up to 2 hours per day.
How does the Getting Involved scheme work? And what does it really mean?
Don’t worry, there’s no enforced group yoga. We wanted to do things differently, and try to build a genuine community. And offering a 50% refund if you ‘get involved’ is a really great way of making that happen. Read this quick article all about the scheme and how it works.
Do I have to get involved?
No, we recognise that some people are juggling kids, businesses and so on. There’s
absolutely no obligation to get involved. About a third of people do the scheme, which is designed to be easy and flexible.
When is the Direct Debit payment made?
By default, the first Direct Debit is made the day after the end of your two-week free trial. But you can change this! It can be any day of the month you like, just let us know what’s best.
Do I get any perks as a member?
Apart from the warm, fuzzy feeling of community, wellbeing and productivity, you mean? As a member you’ll also get £1 off coffees and lunches in the cafe downstairs. And of course, for up to 2 hours per day you can book meeting rooms for free too.
Interested in finding out more? You can book the best time for chat on the phone or a Tour of the facilities (which includes free coffee) and a free taster day via this link here.
